Support

Automatically, on the device. The game saves after every change and keeps two copies on the phone, so progress is safe even if the app is closed.

Open 🔒 Parent Zone → 💾 Backup / restore progress → Copy backup code. Install the game on the new phone, open the Parent Zone there, paste the code and tap Restore.

Tap 🔒 in the game. Confirm with the phone’s fingerprint, face or screen lock, then enter your 4-digit parent PIN (you create it the first time).

Tap “Forgot PIN?” in the Parent Zone. After the phone-lock check you can set a new PIN. For safety this also removes all approved friends and turns chat off.

The Parent Zone needs a phone lock to keep kids out. Set a PIN, pattern, fingerprint or face unlock in your phone’s Settings, then try again.

On the title screen tap “Switch player” → “New player” (up to 4). A parent can delete a player in the Parent Zone, which erases that player’s progress.

Delete each player in the Parent Zone, or uninstall the game. We don’t hold any copy of your data. If the phone uses Google Play Games, its achievements and scores for this game can be deleted in the Google Play Games app’s profile settings.

If the phone is signed in to Google Play Games, the badges your child earns become Play Games achievements, and their best Lava Obby time and Coin Rush score appear on leaderboards. Open them from the 🏅 Profile screen. Who can see the scores depends on the Play Games profile’s visibility settings, which parents can change in the Play Games app. If the phone isn’t signed in, the game works exactly the same without them.

No. The other players are characters built into the game. Chat is off until a parent turns it on, every friend must be approved, and kids can only send pre-written messages.

Yes: tap ⚙️ in the game, then switch off Sound or turn on Reduce flashing.