Support

Opening your vault

ShadowVault looks like an ordinary app. Enter your secret code the way your disguise expects: on the calculator type it and press =; in weather, notes or clock search or set it as shown in the in-app tutorial (Settings → Help). A wrong code simply does what the disguise normally does.

I forgot my code

Your recovery phrase opens the vault and lets you set a new code. We can’t reset it for you: we never have your code, phrase or keys.

New phone

Back up first (Settings → Encrypted backup). On the new phone, install ShadowVault and choose Restore from a backup on the first screen, then enter your recovery phrase.

Deleting your data

• Chat account: open your vault → Chats → account button (top right) → Delete chat account. Your username, keys and waiting messages are deleted from our server immediately.
• Encrypted backup: Settings → Encrypted backup → Delete backup.
• Everything on the phone: uninstall the app.
• Can’t open the app any more? Email support@lennoxdigitallabs.com with your chat username and we will delete the account. We hold no vault content to delete.

Reporting abuse

In a chat, tap ⋮ → Report. You can include the other person’s recent messages; our server verifies they are genuine. Accounts reported by several people are restricted until reviewed.

Contact

Email support@lennoxdigitallabs.com. Privacy policy: /apps/shadowvault/privacy/