Privacy Policy

Last updated: November 11, 2026 (Lennox Business)

WorkOrder Pro is made by Lennox Digital ("we", "us"). This policy explains what the WorkOrder Pro app does with your information. In short: your jobs stay on your phone. We only hold your data if you choose to sign in, subscribe, or share jobs with a team.

What stays on your device

Everything you create in WorkOrder Pro is stored on your phone, in the app's private storage:

• customers, their contact details and service sites (addresses and access notes such as gate codes)
• jobs: descriptions, status, schedule, checklists, parts, time entries, notes and history
• photos and photo markup, and customer signatures
• InspectPro reports or other PDFs you attach to a job
• your company profile, logo, hourly rate and checklists
• the job PDFs, CSV files and invoice drafts you export

Unless you use team sharing (below), we don't receive any of it. The app has no analytics, advertising or crash-reporting tools, and it doesn't track you.

When you share a job PDF, an invoice draft or a backup, you choose where it goes with your phone's share sheet. "Open in All Invoice" opens our All Invoice app or website with the invoice lines in the link; that data goes to All Invoice on your device, not to our server. From then on, that app's or service's own privacy policy applies.

Information about other people. Jobs hold your customers' names, phone numbers, email addresses, addresses, photos of their property and their signatures. You are responsible for collecting and using that information lawfully.

Team sharing (optional, WorkOrder Pro Plus)

If you start or join a team, the app copies the team's jobs, customers, sites and job photos to our server so everyone on the team sees the same work. That includes the customer details and signatures in those jobs. Attached PDFs stay on the phone that attached them.

• Each team member signs in with their own Lennox Digital account. A team has at most 5 people.
• The server stores, for each team: its name, the members' account IDs and the display names they chose, invite codes (only as a one-way hash), and the shared jobs, customers, sites and photos.
• Only members of the team can read its data, through our server. Photos are in private storage and are only handed out with short-lived links.
• Leaving a team stops sharing. Jobs already on your phone stay there.
• Deleting a team (owner) deletes the team's copies of jobs, customers, sites and photos from our server right away. Each phone keeps the jobs it already has.
• Deleting your Lennox Digital account removes you from your team. If you own a team, the team and all its server copies are deleted.

The optional Lennox Digital account

You can use WorkOrder Pro without an account. An account is used for team sharing and so that a Lennox Business subscription works in all our apps.

If you sign in, we store your email address (the one you type for an email code, or the one Google or Apple gives us), an account ID we create, and which subscriptions are active on your account.

Sign-in providers. You can sign in with an emailed 6-digit code, with Google, or with Apple (on iPhone). If you use Google or Apple, they confirm who you are and tell us your email address and an ID for your account with them. We don't get your password or contacts, and we don't post anything for you.

The account, purchases and team sharing run on Supabase, a hosting provider that processes the data for us on servers in the United States. Data is sent over encrypted connections (HTTPS).

Purchases

Subscriptions are bought through Google Play (or the App Store on iPhone). We never see your card or payment details. To check that a purchase is real, the app sends the store's receipt to our server, which confirms it with Google or Apple. We keep a purchase history (product, store order or transaction ID, and when it started, renews, expires or was refunded) to unlock WorkOrder Pro Plus. Google and Apple tell our server when a subscription renews, is cancelled or is refunded.

Free job PDFs. The count of free PDFs you've used this month is kept on your phone.

No AI processing

WorkOrder Pro doesn't send your jobs, photos or notes to any AI service. Photo scaling, time stamps, markup and PDF creation happen on your phone.

Permissions

WorkOrder Pro uses internet access to open our web pages and to connect the optional account, purchases and team sharing, and Google Play billing to sell subscriptions. It asks for no permission that shows a prompt. Photos come from your camera or photo picker only when you choose to add one. The app doesn't use your location.

Deleting your data

• Jobs, customers and photos on your phone: Settings → Data → Delete all data, or uninstall the app. Make a backup first if you want to keep them.
• Team data on our server: the team owner deletes the team in Settings → Team → Delete team. Teammates leave with Leave team.
• Your Lennox Digital account: Settings → Account → Delete account, or email support@lennoxdigitallabs.com from the address on the account. Deleting in the app removes your account, purchase records and team membership right away, in every Lennox Digital app. By email, we delete it within 30 days.
• Subscriptions: deleting your account doesn't cancel a subscription. Cancel it in Google Play (Payments & subscriptions) or your App Store account.

Children

WorkOrder Pro is meant for adults (18+) and isn't designed for children. We don't knowingly collect information from children.

Changes

If we change this policy, we'll update the date above. If a change is significant, we'll also mention it in the app or in the store release notes.

Contact

Lennox Digital
support@lennoxdigitallabs.com
https://www.lennoxdigitallabs.com/apps/workorderpro/