Digital Labsby Lennox Group

Support

Help for WorkOrder Pro

Work orders for trades: schedule jobs, log time, photos and parts, and get the customer's sign-off.

Contact

Email support@lennoxdigitallabs.com. Include your phone model and the app version (Settings → About). We reply within two business days.

Common questions

Do I need an account?
No. Everything works on your phone without one. Sign in only to share jobs with a team, or to use Lennox Business across our apps.

Does it work without signal?
Yes. Jobs, customers, photos and signatures are saved on your phone. With team sharing on, changes sync when you're back online.

How do I move my jobs to a new phone?
On the old phone, go to Settings → Data → Export backup. On the new phone, use Settings → Data → Import backup. If you're on a team, signing in on the new phone brings the team's jobs back too.

How do I add my team?
Team sharing comes with WorkOrder Pro Plus or Lennox Business. Go to Settings → Team → Start a team, then Make an invite code. Each teammate installs WorkOrder Pro, signs in, and enters the code under Settings → Team → Join a team. Teammates join free, and a team has up to 5 people.

How do I turn a finished job into an invoice?
Open the job and tap Send to All Invoice. The time and parts become an invoice draft in All Invoice, where you add tax and send it. You can also share the draft as a file.

Can I attach an InspectPro report?
Yes, with WorkOrder Pro Plus or Lennox Business. Export the report from InspectPro as a PDF, then open the job in WorkOrder Pro and tap Attach an InspectPro report. It prints right after the work order in the job PDF.

I have Lennox Digital Pro, so why is WorkOrder Pro locked?
Lennox Digital Pro covers our everyday apps. WorkOrder Pro is a business app: it comes with Lennox Business, or on its own with WorkOrder Pro Plus.

How do I cancel my subscription?
In Google Play, open Payments & subscriptions → Subscriptions. On iPhone, open Settings → your name → Subscriptions. Deleting the app or your account doesn't cancel a subscription.

How do I restore a purchase?
Settings → Subscription → Restore purchases, signed in to the same Google Play or Apple account you paid with.

Delete your data

See the privacy policy's "Deleting your data" section: https://www.lennoxdigitallabs.com/apps/workorderpro/privacy/#delete